Effective Date: 6 May 2025
Controller: Holistic Email Academy Ltd
Contact: jonathan@holisticemail.academy
Registered Address:
Suite 1B, Quadrant House North
65b Croydon Road
Caterham, Surrey, CR3 6PB, UK
1. Introduction
At Holistic Email Academy Ltd, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, store, and protect your data when you access our website, register for our courses, or engage with our services.
By using our website or services, you consent to the practices described in this policy.
2. What Personal Data We Collect
We may collect and process the following categories of personal data:
- Name and email address
- Business name
- Billing address (via Stripe or ThriveCart)
- IP address
- Device and browser information
- Location data
- Course progress and quiz scores
- Job title or other custom fields (where provided)
3. How We Use Your Data
We process your data for the following purposes:
| Purpose | Legal Basis |
| To provide access to purchased courses | Contract |
| To send transactional and marketing communications | Legitimate Interest & Consent |
| To monitor course progress and support CPD certification | Legitimate Interest |
| To improve website performance via analytics | Legitimate Interest |
| To comply with legal obligations | Legal Obligation |
You may unsubscribe from marketing emails at any time using the link provided in each message.
4. How We Share Your Data
We never sell your data. We share it only with trusted third-party processors that help us deliver our services:
- Teachery.co – Course hosting
- ThriveCart – Checkout system
- Stripe – Payment processing
- Mailchimp – Email marketing
- Google Analytics – Website analytics
- Typeform – Quizzes & feedback
- YouTube – Video hosting (embedded content)
5. International Data Transfers
Some of our service providers are based outside the UK and EU, including in the United States. Where personal data is transferred outside the UK/EU, we rely on appropriate safeguards such as Standard Contractual Clauses (SCCs) to ensure adequate data protection.
6. Data Retention
As our courses include lifetime access, we retain your data indefinitely unless you request deletion. You have the right to request erasure at any time (see Section 8).
7. Cookies and Tracking
Our website uses cookies to:
- Improve functionality
- Analyse traffic and usage via Google Analytics
- Remember your preferences
A cookie banner will appear on your first visit to request your consent. You can manage your preferences or disable cookies in your browser settings.
8. Your Rights Under GDPR and the UK Data Protection Act
You have the following rights:
- Access – Request a copy of your data
- Rectification – Correct inaccurate data
- Erasure – Request deletion of your data
- Objection – Object to data processing
- Data Portability – Transfer your data to another service
- Lodge a Complaint – Contact the Information Commissioner’s Office (ICO) at www.ico.org.uk
To exercise these rights, contact: jonathan@holisticemail.academy
9. Data Security
We implement robust technical and organisational safeguards to protect your data, including encryption, secure servers, and access control measures. However, no method of transmission over the internet is 100% secure, and we encourage caution with the personal information you share.
10. Changes to this Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, and we may notify you by email if significant updates are made.
11. Contact Us
For questions or data requests, please contact:
jonathan@holisticemail.academy
Suite 1B, Quadrant House North, 65b Croydon Road, Caterham, Surrey, CR3 6PB, UK